Overview
Travel industry has grown tremendously in the last few years and is projected to keep up this growth rate for the years to come. With the industry’s growing demands and limited budgets it faces various challenges in order to maximize their ROI.
Early use of technology by travel industry has created new opportunities. The Internet has revolutionized the way people travel. Convenience, speed, ability to compare pricing and ease of use enables people to plan and arrange their travel. Thus, it has become imperative for this industry to take advantage of the benefits of Travel Technology for players to remain competitive.
Augen's Online Travel Technology can help reduce cost of travel, improve service delivery and provide a one-stop travel plan solution. The solution covers a wide range of service channels, front office management and back office management and other services at the most competitive prices.
Multi Channel Approach
Our Multi Channel approach provides maximum visibility and convenience of access through use of variety of media and technologies. By ensuring maximum visibility through Websites, Mobile phones, Newpaper and Broadcast channel, a customer base is generated. Through the convenience and quality of service using SMS, Web, Call Centers and IVRs, we ensure customer loyalty.
Access Channels
• Website /Mobile
• Newspaper
• Television / Radio
Order Placement
• Via SMS
• Via Call Center
• Via Web
• Via IVR
Front-office Management
Our Front-office Management technology allows to easily manage core business services significantly contributing to the automation of the entire procedure for the Sale/ Purchase and Management of services. This includes automation of:
• Fare Management
• Price & Margin Management
• Search & Display
• Booking process
• Payment process
• Content Browsing & Creation
Back-office Management
The Back-office management technology helps clients seamlessly deliver services to their customers and manage their financial and supplier transactions. It allows for maximum flexibility and speed in entering booking details and producing documentation.
CRM
The CRM technology enables e-marketing, service tracking and reporting and customer support through a single portal. It includes the following features:
• Promotions module
• Self Service module
• Customer Support
Key Components of the Online Travel Technology
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